The world of hospitality is an exciting one. Whether you are running a first class restaurant on the river or a pizza restaurant in the suburbs our range of hospitality specific courses are an absolutely must for the discerning business owner.
In hospitality a business is define but its ability to provide a level of customer service and a quaility of product that keeps the customers coming back time and time again. All too often though, lack of quality service has the opposite effect.
These courses cover the different arts and skills that so many establishments and their staff seem to lack not because they don’t want to give great service but mainly because they have never been shown how.
Sometimes we get so busy as restaurant or bar owners that the very basic training we should be providing for our waiters, waitresses and bar staff is just brushed over in the first days induction and then forgotten about.
It’s not just about being polite, although of course that’s a great start - it's about knowing your customer, knowing their needs and their wants and being able to deliver on those expectations.
This valuable investment in your team will pay dividends to your bottom line and will grow your repeat business through the roof.
The trainers we use for these courses all have a great deal of experience in the hospitality industry and know about the realities of the business and coach these courses accordingly.