"I have used Peter on several occasions to help me further my career and always very successfully and swiftly. He is always my first port of call...  I recommend him to all of my friends and colleagues and shall continue to do so in the future." - A.M., Dalby, QLD
 

   
Sunday, 23 July 2017
Customer Service Training

 

The goal as a company is to have customer service that is not just the best but legendary. ––Sam Walton, Founder of Wal-Mart
 
Are your customer service and support representatives providing legendary customer service and the world-class experience your customers expect? From the standpoint of a company operating in the retail industry, there is much more to providing exceptional customer service–customer service that is worthy of being called “legendary”–than merely training employees to be nice and friendly to customers.
 
A leader in customer service training in Australia, Glimmer Management Consultants, adopts a much more comprehensive approach to implementing customer service. Our approach consists of a number of time-tested components and strategies that help retail businesses in creating a successful customer service culture that delivers exceptional customer service. The best thing about our highly innovative approach is that it helps retail businesses in achieving measurable results, such as an increase in sales, an improvement in customer satisfaction, and a reduction in operational costs.
Customer Service Course Content

 

Exceptional Customer Service for the Hospitality Industry

 

There’s that word Exceptional… we don’t hear it very often do we… so if we strive for exceptional customer service… are we aiming to high?

At this point we are hoping you said ‘no’ to that semi rhetorical question above.

Exceptional Customer Service standards are the bench mark of our courses… That’s why we started our company and it’s what brings customers back to your door time and time again.

When it comes to customer service we are not just talking about always saying ‘Please’ and ‘Thank you’… although that is a great start!

It’s about attitude, it’s about wanting to create an enjoyable experience for your customer so they can’t wait to come back again or tell a friend about their fantastic experience… hopefully… both!

If you don’t think by providing exceptional customer service will help your business, then click this link and read about some amazing customer service facts… Click Here...

 

The Aim

This one day, fun packed, energy filled, mind blowingly awesome Customer Service Event is designed to ensure each and every member of your team understands what Exceptional Customer Service means and of course, more importantly, knows how to achieve it.

 

Who Should Attend

Anyone interested in or currently working in the hospitality industry, from the local pub or pizza restaurant, to 'Joe Findooloies' Fine Dining restaurant. Our presenters all come from hospitality backgrounds covering, waiting, chefing, people management and so much more. They will share with you direct, positive real world techniques that you can apply to your everyday work.

Years of experience do not matter, sometimes it's not about what we haven’t learnt but more about what we may have forgotten.

 

Topics Covered


· The Hospitality Industry - How, Why, What, When... How it positively affects everyones life!

· Understanding the Concept of Exceptional Customer Service

· Do first impressions really count that much?

· Why Bother… What is Customer Retention

· Who are these people we call customers and what do they want?

· Exceptional Customer Service is about our services not our clients expectations

· Why Communication is Key When it Comes to your Customer

· The Value of What We Say…

· The Value of What We do…

· How do you know if your customer is satisfied?

· Upselling is not selling… you guessed it… It's Service…

· Complaint Handling

· Dispute resolution



Course Delivery

This course is facilitated by one of our professional Customer Service Consultants. The course content and material are supplied on the day, although some pre-course questionnaires may be sent prior to the course.

Every one of our consultants have been handpicked to the specifics of the course content and have many years’ experience not only in training but in the related training industries… If it is a Customer Service course for the retail industry, your trainer and coach will have worked extensively in the hospitality industry, that’s one of our strict guarantees.



Course Pricing

For pricing and availability enquires please give one of our friendly staff a call for a no obligation consultation!